Customer Service

ORDERS - Frequently Asked Questions

Where is my order?

We make each order individually for you and don't have any stock. The production will, therefore take around 1-4 working days. After placing your order you will receive an order confirmation via email.

Once your order starts its journey to your address, you will receive an additional email with a tracking link, so that you can follow the delivery as soon as possible. Depending on the processing status, all relevant information will appear there.

Just double check to make sure the email didn't land in your spam folder, as emails sometimes end up there by accident.

I haven't received any order confirmation?

In case you didn't receive an order confirmation mail within 24 hours, please check if you have given the correct email address or check your spam folder to see if it unexpectedly ended up there.

Is there anything you are still unsure about? Please don't hesitate to contact our customer care team. We'll be happy to help.

Can I change my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, the prints go directly into production and we are unable to modify or cancel it at this time. We are really sorry about that.

Ordering process does not work

Please don't worry, our customer care team will be happy to take a look and help you right away. 

Contact us, ideally with the following information to help us finding the quickest solution:
browser (Firefox, Internet Explorer, Chrome, Safari..), device (Laptop, Mac, Smartphone..), where do you encounter difficulties and which products would you like to order?

Is my personal information safe at studio5prints?

We do all to protect your personal information. All personal data processing takes place in accordance to the Data Protection under EU regulation (GDPR). For full information, please see our privacy policy.