Customer Service

PAYMENT - Frequently Asked Questions

How do I pay?

Studio5prints offers payment via credit card and Paypal. The amount of your order will be deducted from your account upon completion of your order.

Paypal:
With the Paypal payment, you will be forwarded directly to Paypal from the checkout. If you are already a Paypal customer, you can log in and pay via your account. Your order will go into production immediately. In the case of a return, the refund will be made back to the account or credit card linked to your Paypal.
For more information on Paypal payment methods, please check their website or contact them directly.

Please note: all our prints are produced once your order has been successfully placed. With all payment methods production starts immediately after placing your order.

Are my payments secure?

To always ensure secure payments, our payment pages are protected with SSL encryption and all payment solutions are certified.

How do I use a discount code?

You can use a discount code by entering the code in the "discount code" field during checkout. You cannot combine different offers with each other.

How do refunds work?

In case of a refund, if you paid your order with a credit card, your refund will be issued back to the same card. If you paid via Paypal, the refund will be made back to the account or credit card linked to your Paypal account. We refer you directly to Paypal for more information.

For full information on refunds, please see our General Terms and Conditions.